Conditions d'utilisation
Général
1.1 These general Termes et conditions apply to every offer from chemcloud and to every agreement concluded chemcloud The conditions are accessible to everyone and included on the chemcloud. We will send you a written copy upon request.
1.2 By placing an order you indicate that you agree to the Livraison and payment terms. chemcloud reserves the right to change its Livraison and/or payment terms after the term has expired.
1.3 Unless otherwise agreed in writing, the general or specific Termes et conditions or stipulations of third parties are not recognized by chemcloud.
1.4 chemcloud guarantees that the delivered product complies with the Accord and meets the specifications stated in the offer.
Livraison
2.1 La livraison a lieu jusqu'à épuisement des stocks.
2.2 In the context of the rules of distance purchasing, chemcloud execute orders at least within 30 days, unless a different Livraison period has been agreed. If Livraison within 30 days or otherwise agreed Livraison time is not possible (because the ordered item is out of stock or no longer available), or there is a delay for other reasons, or an order cannot or can only be partially executed, the consumer will receive within 1 month after placing the order and in that case he has the right to cancel the order without costs and notice of default.
2.3 chemcloud’s Livraison obligation will, unless proven otherwise, be fulfilled as soon as the goods delivered by chemcloud have been offered to the customer. In the case of home Livraison, the carrier’s report, containing the refusal of acceptance, serves as full proof of the offer of Livraison.
2.4 Tous les délais de livraison indiqués sur le site Internet sont indicatifs. Aucun droit ne peut donc être dérivé des délais indiqués.
Prix 3.1 Les prix ne seront pas augmentés pendant la durée de l'offre, sauf si des mesures légales l'exigent ou si le fabricant met en œuvre des augmentations de prix provisoires.
3.2 Tous les prix sur le site sont sujets à des erreurs d'impression et typographiques. Aucune responsabilité n'est acceptée pour les conséquences des erreurs d'impression et typographiques.
3.3 Tous les prix sur le site sont en euros et incluent 21% de TVA.
Délai d'inspection / droit de rétractation
4.1 En cas d'achat par un consommateur, conformément à la loi sur la vente à distance (article 7:5 du code civil néerlandais), le client a le droit de retirer (une partie) des marchandises livrées dans un délai de 14 jours ouvrables sans donner de motif. retour. Ce délai court à compter de la livraison de la commande. Si le client souhaite annuler la commande après l'avoir passée, il peut le faire savoir par e-mail ou via le formulaire de contact.
Si chemcloud is informed in time and has not yet processed the order, chemcloud will refund the full amount to the customer and cancel the order. Si chemcloud.nl has already processed the order, chemcloud reserves the right to charge processing costs.
Before returning the product, the customer is obliged to notify chemcloud in writing within 14 working days of receipt, to indicate the intention to return. chemcloud will then provide clear instructions.
Si le client n'a rien signalé pendant la période d'essai de 14 jours après réception, le droit de retour légal expirera et l'achat deviendra un fait.
Pendant le délai de réflexion, le consommateur manipulera le produit et l'emballage avec soin. Il ne déballera le produit que dans la mesure strictement nécessaire pour apprécier la nature et les caractéristiques du produit s'il souhaite exercer son droit de rétractation.
The customer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. Since it is impossible to prove what is in the shipment, chemcloud cannot refund the money on the basis of proof of shipment.
The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. Si the goods have been opened by the customer or have been damaged in any way, chemcloud the right to charge a reduction in value.
Subject to the provisions of the previous sentence, chemcloud will make a refund within 14 days of receipt of the return shipment.
Si the purchase is returned unopened, according to the instructions of chemcloud, the purchase amount excluding € 15 administration & processing costs will be refunded to the customer.
Si seulement une partie des achats reçus est retournée, seule la valeur d'achat des articles retournés sera remboursée, veuillez noter que des frais administratifs/de traitement de 15 € seront également déduits.
Les frais supplémentaires résultant d'un mode d'expédition plus coûteux que la livraison standard la moins chère ne seront jamais remboursés. Le retour des marchandises livrées s'effectue entièrement aux frais et risques du client.
4.2 Le droit de rétractation ne :
Services agreements, after full performance of the service, and only if the performance has begun with the express prior consent of the consumer and the consumer has stated that he loses his right of withdrawal as soon as chemcloud has fully performed the Accord; Goods or services whose price is subject to fluctuations in the financial market, over which the supplier has no influence and which may occur within the withdrawal period. Goods that are manufactured according to consumer specifications, for example custom-made, or that have a clearly personal character. Products whose shelf life has expired within the cooling-off period of 14 days (spoilage). Sealed products that are not suitable for return for health or hygienic reasons and of which the seal has been broken after delivery.
Gestion des données / confidentialité
5.1 If you place an order with chemcloud customer base . chemcloud adheres to the Personal Records Act and will not provide your data to third parties. See our GDPR | politique de confidentialité .
5.2 chemcloud respects the privacy of the users of the website and ensures confidential treatment of your personal data.
5.3 chemcloud uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.
Garantie / réclamations et conformité
6.1 chemcloud guarantees that the products and/or services comply with the Accord, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the date of conclusion existing legal provisions and/or government regulations of the Accord.
6.2 A scheme offered as a guarantee by chemcloud, manufacturer or importer does not affect the rights and claims that the consumer can assert towards the customer with regard to a shortcoming in the fulfillment of chemcloud’s obligations on the basis of the law and/or the distance contract.
6.3 Si it appears that the delivered goods are incorrect, defective or incomplete, the customer must (before returning to chemcloud) report these defects in writing to chemcloud within 30 days of receipt.
Les retours de marchandises doivent être effectués dans l'emballage d'origine (y compris les accessoires et la documentation associée). Si la marchandise livrée est ouverte et n'est plus complète avant la découverte du défaut, si des dommages sont survenus après la découverte du défaut, si une charge et/ou une revente après la découverte du défaut, ce droit de réclamation et de retour expire complètement.
6.4 Si complaints from the customer are found to be well-founded by chemcloud, chemcloud will repair, resend or replace the delivered goods free of charge at the consumer’s option.
Any Responsabilité of chemcloud for damage is limited to a maximum of the invoice amount of the goods in question, or (at chemcloud’s option) to the maximum amount covered in the relevant case by chemcloud’s Responsabilité insurance. Any Responsabilité of chemcloud for any other form of damage is excluded, including additional compensation in any form, compensation for indirect damage or consequential damage or damage due to lost profits.
6.5 Supplément – Procédure de réclamation
Complaints about the execution of the Accord must be submitted fully and clearly described to chemcloud after the consumer has discovered the defects.
Complaints submitted to chemcloud will be answered within 14 days from the date of receipt. Si a complaint requires a foreseeably longer processing time, chemcloud will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
Si la plainte ne peut être résolue par une consultation appropriée, un différend surgit qui est soumis à la procédure de règlement des différends.
In case of complaints, a consumer should first CONTACT chemcloud. For complaints that cannot be resolved through proper consultation, the consumer should CONTACT Stichting WebwinkelKeur (webwinkelkeur.com), which will mediate free of charge. If a solution has not yet been reached, the consumer has the option to have his complaint handled by an independent dispute committee appointed by Stichting WebwinkelKeur, the decision of which is binding.
Both chemcloud and the customer agree to this binding statement. Submitting a dispute to this dispute committee involves costs that the consumer must pay to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend chemcloud’s obligations, unless chemcloud indicates otherwise in writing. Si a complaint is found to be justified by chemcloud, chemcloud will, at its option, replace the delivered products free of charge.
6.6 chemcloud is not liable for damage caused by intent or equivalent deliberate recklessness of non-managerial staff. This warranty does not Si ;
and as long as the customer is in default towards chemcloud; the customer has processed the delivered goods himself or has had them processed and/or tested by third parties. the delivered goods have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of chemcloud and/or the instructions for use on the packaging; including, but not limited to; keep cool and dry.
Offres
7.1 Les offres sont sans engagement, sauf indication contraire dans l'offre.
7.2 Si the buyer accepts a non-binding offer, chemcloud reserves the right to revoke or deviate from the offer within 3 working days after receipt of that acceptance.
7.3 Oral commitments only bind chemcloud after they have been expressly confirmed in writing.
7.4 Offres from chemcloud do not automatically apply to repeat orders.
7.5 chemcloud cannot be held to its offer Si the customer should have understood that the offer, or part thereof, contained an obvious mistake or typo.
7.6 Les ajouts, modifications et/ou autres accords ne sont efficaces que s'ils sont convenus par écrit.
Accord
8.1 An Accord between chemcloud and a customer is concluded after an order has been assessed for feasibility by chemcloud.
8.2 chemcloud reserves the right not to accept orders or assignments without giving reasons or to only accept them under certain conditions.
Si it is made known to chemcloud in any way that the customer does not respect or comply with the safety regulations of the goods offered on the site, chemcloud is forced to block the customer’s account and cancel further transactions in the future. point or refund.
Images et spécifications
9.1 All images; photos, drawings, texts, etc.; data regarding weights, dimensions, colors, images of labels, etc. on the chemcloud are only approximate, are indicative and cannot give rise to compensation or termination of the Accord. These are also protected by copyright. Copying these is not permitted.
Force majeure
10.1 chemcloud is not liable if and insofar as its obligations cannot be fulfilled as a result of Force majeure.
10.2 Force majeure means any external cause, as well as any circumstance that should not reasonably be at its risk. Delays or failure to perform by our suppliers, disruptions to the Internet, disruptions to electricity, disruptions to e-mail traffic and disruptions or changes to technology supplied by third parties, transport difficulties, strikes, government measures, supply delays, negligence of suppliers and/or or manufacturers of chemcloud as well as auxiliary persons, illness of personnel, defects in auxiliary or transport equipment expressly count as Force majeure.
10.3 In the event of Force majeure, chemcloud reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible. Under no circumstances is chemcloud obliged to pay any fine or compensation.
10.4 If chemcloud has already partially fulfilled its obligations when the Force majeure occurs, or can only partially fulfill its obligations, it is entitled to invoice separately for the part already delivered or the deliverable part and the customer is obliged to pay this invoice as it was a separate contract. However, this does not apply if the part already delivered or deliverable has no independent value.
Responsabilité
11.1 chemcloud is not liable for damage to objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.
Réserve de propriété
12.1 Ownership of all goods sold and delivered by chemcloud to the customer remains with chemcloud’s claims under the Accord or previous or later similar agreements, as long as the customer has performed the or work still to be performed under this or similar agreements and as long as the customer chemcloud due to failure to comply with such obligations, including claims regarding fines, interest and costs, all this as referred to in Article 3:92 of the Dutch Civil Code.
12.2 The goods delivered by chemcloud that are subject to Réserve de propriété may only be resold in the context of normal business operations and may never be used as a means of payment.
12.3 Le client n'a pas le droit de mettre en gage ou de grever d'une autre manière les objets couverts par la réserve de propriété.
12.4 The customer now gives unconditional and irrevocable permission to chemcloud or a third party to be appointed by chemcloud, in all cases in which chemcloud wishes to exercise its ownership rights, to enter all those places where its property will be located. and take those things there with you.
12.5 If third parties seize the goods delivered under Réserve de propriété or wish to establish or enforce rights thereon, the customer is obliged to inform chemcloud of this as soon as can reasonably be expected.
Droit applicable/tribunal compétent
13.1 Le droit néerlandais s'applique à tous les accords.
13.2 Disputes arising from an Accord between chemcloud and the buyer, which cannot be resolved by mutual Accord, will be dealt with by the competent court within the district of Rotterdam, unless chemcloud prefers to submit the difference to the competent court. of the buyer’s place of residence, and with the exception of those disputes that fall within the jurisdiction of the subdistrict court.
Même si nous faisons tout notre possible pour proposer de bons produits à un prix équitable et vous fournir un excellent service, il est toujours possible que vous ayez une plainte concernant notre service.
Nous vous demandons donc, si vous avez une réclamation, de nous en informer via notre formulaire de contact. Nous partons du principe que chaque plainte est une raison pour améliorer notre service et peut donc être résolue.
Depuis le 15 février 2016, il est également possible pour les consommateurs de l'UE de déposer des plaintes via la plateforme ODR de la Commission européenne. Cette plateforme ODR est disponible sur https://ec.europa.eu/odr . Si votre plainte n'est pas encore en cours de traitement ailleurs, vous êtes libre de déposer votre plainte via la plateforme de l'Union européenne.
Nous espérons vous servir avec satisfaction.