Termeni și condiții
General
1.1 These general Termeni și condiții apply to every offer from chemcloud and to every agreement concluded chemcloud The conditions are accessible to everyone and included on the chemcloud. We will send you a written copy upon request.
1.2 By placing an order you indicate that you agree to the Livrare and payment terms. chemcloud reserves the right to change its Livrare and/or payment terms after the term has expired.
1.3 Unless otherwise agreed in writing, the general or specific Termeni și condiții or stipulations of third parties are not recognized by chemcloud.
1.4 chemcloud guarantees that the delivered product complies with the Acord and meets the specifications stated in the offer.
Livrare
2.1 Livrarea are loc în limita stocului disponibil.
2.2 In the context of the rules of distance purchasing, chemcloud execute orders at least within 30 days, unless a different Livrare period has been agreed. If Livrare within 30 days or otherwise agreed Livrare time is not possible (because the ordered item is out of stock or no longer available), or there is a delay for other reasons, or an order cannot or can only be partially executed, the consumer will receive within 1 month after placing the order and in that case he has the right to cancel the order without costs and notice of default.
2.3 chemcloud’s Livrare obligation will, unless proven otherwise, be fulfilled as soon as the goods delivered by chemcloud have been offered to the customer. In the case of home Livrare, the carrier’s report, containing the refusal of acceptance, serves as full proof of the offer of Livrare.
2.4 Toate termenele de livrare menționate pe site sunt orientative. Prin urmare, nu pot fi derivate drepturi din perioadele menționate.
Prețuri 3.1 Prețurile nu vor fi majorate pe durata ofertei, cu excepția cazului în care măsurile legale fac acest lucru necesar sau dacă producătorul implementează creșteri intermediare de preț.
3.2 Toate prețurile de pe site sunt supuse erorilor de tipărire și de tipar. Nu se acceptă nicio răspundere pentru consecințele erorilor de tipărire și de tipar.
3.3 Toate prețurile de pe site sunt exprimate în Euro și includ TVA de 21%.
Perioada de inspecție/drept de retragere
4.1 Dacă există o achiziție de către consumator, în conformitate cu Legea vânzării la distanță (articolul 7:5 din Codul civil olandez), clientul are dreptul de a retrage (o parte din) bunurile livrate într-o perioadă de 14 zile lucrătoare fără a furniza niciun motiv. reveni. Această perioadă începe la livrarea comenzii. În cazul în care clientul dorește să anuleze comanda după plasarea acesteia, clientul poate face cunoscut acest lucru prin e-mail sau formular de contact.
Dacă chemcloud is informed in time and has not yet processed the order, chemcloud will refund the full amount to the customer and cancel the order. Dacă chemcloud.nl has already processed the order, chemcloud reserves the right to charge processing costs.
Before returning the product, the customer is obliged to notify chemcloud in writing within 14 working days of receipt, to indicate the intention to return. chemcloud will then provide clear instructions.
În cazul în care clientul nu a raportat nimic în perioada de probă de 14 zile de la primire, dreptul legal de retur va expira și achiziția va fi un fapt.
În perioada de răcire, consumatorul va manipula produsul și ambalajul cu grijă. Acesta va despacheta produsul doar în măsura strict necesară pentru a evalua natura și caracteristicile produsului dacă dorește să-și exercite dreptul de retragere.
The customer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. Since it is impossible to prove what is in the shipment, chemcloud cannot refund the money on the basis of proof of shipment.
The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. Dacă the goods have been opened by the customer or have been damaged in any way, chemcloud the right to charge a reduction in value.
Subject to the provisions of the previous sentence, chemcloud will make a refund within 14 days of receipt of the return shipment.
Dacă the purchase is returned unopened, according to the instructions of chemcloud, the purchase amount excluding € 15 administration & processing costs will be refunded to the customer.
Dacă doar o parte din achizițiile primite sunt returnate, va fi rambursată doar valoarea de achiziție a articolelor returnate, vă rugăm să rețineți că se va deduce și o taxă de administrare/procesare de 15 €.
Costurile suplimentare care rezultă dintr-o metodă de expediere mai scumpă decât cea mai ieftină livrare standard nu vor fi niciodată rambursate. Returnarea bunurilor livrate se face în totalitate pe cheltuiala și riscul clientului.
4.2 Dreptul de retragere nu:
Services agreements, after full performance of the service, and only if the performance has begun with the express prior consent of the consumer and the consumer has stated that he loses his right of withdrawal as soon as chemcloud has fully performed the Acord; Goods or services whose price is subject to fluctuations in the financial market, over which the supplier has no influence and which may occur within the withdrawal period. Goods that are manufactured according to consumer specifications, for example custom-made, or that have a clearly personal character. Products whose shelf life has expired within the cooling-off period of 14 days (spoilage). Sealed products that are not suitable for return for health or hygienic reasons and of which the seal has been broken after delivery.
Gestionarea datelor / confidențialitate
5.1 If you place an order with chemcloud customer base . chemcloud adheres to the Personal Records Act and will not provide your data to third parties. See our GDPR | Politica de confidențialitate .
5.2 chemcloud respects the privacy of the users of the website and ensures confidential treatment of your personal data.
5.3 chemcloud uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.
Garantie / reclamatii si conformitate
6.1 chemcloud guarantees that the products and/or services comply with the Acord, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the date of conclusion existing legal provisions and/or government regulations of the Acord.
6.2 A scheme offered as a guarantee by chemcloud, manufacturer or importer does not affect the rights and claims that the consumer can assert towards the customer with regard to a shortcoming in the fulfillment of chemcloud’s obligations on the basis of the law and/or the distance contract.
6.3 Dacă it appears that the delivered goods are incorrect, defective or incomplete, the customer must (before returning to chemcloud) report these defects in writing to chemcloud within 30 days of receipt.
Returul bunurilor trebuie să se facă în ambalajul original (inclusiv accesorii și documentația asociată). În cazul în care bunurile livrate sunt deschise și nu mai sunt complete înainte de descoperirea defectului, deteriorarea survenită după descoperirea defectului, grevarea și/sau revânzarea după descoperirea defectului, acest drept de reclamație și retur expiră complet.
6.4 Dacă complaints from the customer are found to be well-founded by chemcloud, chemcloud will repair, resend or replace the delivered goods free of charge at the consumer’s option.
Any Răspundere of chemcloud for damage is limited to a maximum of the invoice amount of the goods in question, or (at chemcloud’s option) to the maximum amount covered in the relevant case by chemcloud’s Răspundere insurance. Any Răspundere of chemcloud for any other form of damage is excluded, including additional compensation in any form, compensation for indirect damage or consequential damage or damage due to lost profits.
6.5 Supliment – Procedura de reclamații
Complaints about the execution of the Acord must be submitted fully and clearly described to chemcloud after the consumer has discovered the defects.
Complaints submitted to chemcloud will be answered within 14 days from the date of receipt. Dacă a complaint requires a foreseeably longer processing time, chemcloud will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
Dacă plângerea nu poate fi soluționată printr-o consultare adecvată, apare un litigiu care face obiectul procedurii de soluționare a litigiilor.
In case of complaints, a consumer should first CONTACT chemcloud. For complaints that cannot be resolved through proper consultation, the consumer should CONTACT Stichting WebwinkelKeur (webwinkelkeur.com), which will mediate free of charge. If a solution has not yet been reached, the consumer has the option to have his complaint handled by an independent dispute committee appointed by Stichting WebwinkelKeur, the decision of which is binding.
Both chemcloud and the customer agree to this binding statement. Submitting a dispute to this dispute committee involves costs that the consumer must pay to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend chemcloud’s obligations, unless chemcloud indicates otherwise in writing. Dacă a complaint is found to be justified by chemcloud, chemcloud will, at its option, replace the delivered products free of charge.
6.6 chemcloud is not liable for damage caused by intent or equivalent deliberate recklessness of non-managerial staff. This warranty does not Dacă ;
and as long as the customer is in default towards chemcloud; the customer has processed the delivered goods himself or has had them processed and/or tested by third parties. the delivered goods have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of chemcloud and/or the instructions for use on the packaging; including, but not limited to; keep cool and dry.
Oferte
7.1 Ofertele sunt fără obligații, cu excepția cazului în care se prevede altfel în ofertă.
7.2 Dacă the buyer accepts a non-binding offer, chemcloud reserves the right to revoke or deviate from the offer within 3 working days after receipt of that acceptance.
7.3 Oral commitments only bind chemcloud after they have been expressly confirmed in writing.
7.4 Oferte from chemcloud do not automatically apply to repeat orders.
7.5 chemcloud cannot be held to its offer Dacă the customer should have understood that the offer, or part thereof, contained an obvious mistake or typo.
7.6 Adăugările, modificările și/sau acordurile ulterioare sunt efective numai dacă sunt convenite în scris.
Acord
8.1 An Acord between chemcloud and a customer is concluded after an order has been assessed for feasibility by chemcloud.
8.2 chemcloud reserves the right not to accept orders or assignments without giving reasons or to only accept them under certain conditions.
Dacă it is made known to chemcloud in any way that the customer does not respect or comply with the safety regulations of the goods offered on the site, chemcloud is forced to block the customer’s account and cancel further transactions in the future. point or refund.
Imagini și specificații
9.1 All images; photos, drawings, texts, etc.; data regarding weights, dimensions, colors, images of labels, etc. on the chemcloud are only approximate, are indicative and cannot give rise to compensation or termination of the Acord. These are also protected by copyright. Copying these is not permitted.
Forță majoră
10.1 chemcloud is not liable if and insofar as its obligations cannot be fulfilled as a result of Forță majoră.
10.2 Forță majoră means any external cause, as well as any circumstance that should not reasonably be at its risk. Delays or failure to perform by our suppliers, disruptions to the Internet, disruptions to electricity, disruptions to e-mail traffic and disruptions or changes to technology supplied by third parties, transport difficulties, strikes, government measures, supply delays, negligence of suppliers and/or or manufacturers of chemcloud as well as auxiliary persons, illness of personnel, defects in auxiliary or transport equipment expressly count as Forță majoră.
10.3 In the event of Forță majoră, chemcloud reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible. Under no circumstances is chemcloud obliged to pay any fine or compensation.
10.4 If chemcloud has already partially fulfilled its obligations when the Forță majoră occurs, or can only partially fulfill its obligations, it is entitled to invoice separately for the part already delivered or the deliverable part and the customer is obliged to pay this invoice as it was a separate contract. However, this does not apply if the part already delivered or deliverable has no independent value.
Răspundere
11.1 chemcloud is not liable for damage to objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.
Păstrarea titlului
12.1 Ownership of all goods sold and delivered by chemcloud to the customer remains with chemcloud’s claims under the Acord or previous or later similar agreements, as long as the customer has performed the or work still to be performed under this or similar agreements and as long as the customer chemcloud due to failure to comply with such obligations, including claims regarding fines, interest and costs, all this as referred to in Article 3:92 of the Dutch Civil Code.
12.2 The goods delivered by chemcloud that are subject to Păstrarea titlului may only be resold in the context of normal business operations and may never be used as a means of payment.
12.3 Clientul nu are dreptul de a gaj sau greva în orice alt mod bunurile care intră sub rezerva de proprietate.
12.4 The customer now gives unconditional and irrevocable permission to chemcloud or a third party to be appointed by chemcloud, in all cases in which chemcloud wishes to exercise its ownership rights, to enter all those places where its property will be located. and take those things there with you.
12.5 If third parties seize the goods delivered under Păstrarea titlului or wish to establish or enforce rights thereon, the customer is obliged to inform chemcloud of this as soon as can reasonably be expected.
Legea aplicabila/instanta competenta
13.1 Legislația olandeză se aplică tuturor acordurilor.
13.2 Disputes arising from an Acord between chemcloud and the buyer, which cannot be resolved by mutual Acord, will be dealt with by the competent court within the district of Rotterdam, unless chemcloud prefers to submit the difference to the competent court. of the buyer’s place of residence, and with the exception of those disputes that fall within the jurisdiction of the subdistrict court.
Chiar dacă facem tot posibilul să oferim produse bune la un preț corect și să vă oferim servicii excelente, este întotdeauna posibil să aveți o plângere cu privire la serviciul nostru.
Prin urmare, am dori să vă cerem că, dacă aveți o reclamație, vă rugăm să ne informați prin formularul nostru de contact. Presupunem că fiecare reclamație este un motiv pentru a ne îmbunătăți serviciul și, prin urmare, poate fi rezolvată.
Din 15 februarie 2016, consumatorii din UE pot înregistra plângeri și prin intermediul platformei ODR a Comisiei Europene. Această platformă ODR poate fi găsită la https://ec.europa.eu/odr . Dacă plângerea dvs. nu este încă procesată în altă parte, sunteți liber să vă depuneți reclamația prin intermediul platformei Uniunii Europene.
Sperăm să vă servim cu satisfacție.